Companies are not fixed, passive, static organisations – even in moments of great success. They are living, breathing, dynamic entities. As such, it is incumbent on decision makers to keep a vigilant eye on team performance relative to their respective component parts:
People Culture Processes and systems Technology
Go Improve adheres to this thinking as a core fundamental of our practice. Our focus begins with aligning on the goals of the business.
Once we understand these goals, we steadfastly focus on the optimisation of business execution and the entities that enable the business to perform.
Our holistic approach
There are many firms engaged in process improvement who affix their collective gaze at the technology in play as the point of entry to unpack solutions for their customer. At Go Improve we believe fundamentally in understanding the decisions that created the systems and technology in play before investigating any one specific entity within the customer’s ecosystem.
We also find that customers do not always require net new solutions. Sometimes the solution requires augmenting or altering existing systems or instituting a realignment of people and their related processes.
Historically we see a mix of processes, software and people formulating the areas of a business that require objective understanding and analysis. Through discovery, Go Improve develops a holistic understanding of the customer’s business before discussing any potential solutions or net new offerings.
Our process enables the customer and Go Improve to align on the findings in partnership. This methodology enables Go Improve and the customer to mutually agree on building a path forward to solutions. Alignment with the customer also provides distinct clarity to the solutions required to address issues found through the discovery process.
What to expect from Go Improve
When Go Improve partners with your business you can expect us to apply the following systematic processes:
1: Review of the business
Go Improve builds a holistic understanding of the customer’s business. The focus is to understand what the business wants to achieve as well forming a picture how systems/processes/people are utilised.
2: An end-to-end technology review
Solutions in play, 3rd party relationships, policies and practices.
3: Review processes and workflow of teams and systems
This review is pivotal to identifying potential gaps or breakdowns between people and systems and their associated outputs.
4: Provide findings and recommendations for next steps
Collated findings in an actionable report enabling business leaders to make informed decisions.
5: Align steps to proceed in executing solution delivery
Once the findings have been digested, Go Improve works with decision makers to create a plan for solution delivery.
DID YOU KNOW?
Viewing businesses holistically helps in understanding the interplay between processes, people and technology.
RUDO REMIJN | Service Delivery & Operations Manager