Innovation within the logistics technology space is moving at a rapid pace as new technologies, processes and suppliers adapt to consumer demand and expectations. Go Improve’s expertise in this industry is our ability to quickly understand the customer’s business and how their needs match potential technology supplier offerings in addition to how they match to the current state of the customer’s business, future opportunities, and needs that are not fully understood. Go Improve can provide leadership in navigating this evolving space in many capacities.
Our system is honed through expertise and experience, is clearly defined and is process-driven by the following steps: Technology Consulting; Vendor Contract and Pricing; Implementation Leadership; Post Implementation.
Read through the whole Go Improve process, or jump to specific steps using the sub-menu below.
1: TECHNOLOGY CONSULTING
Go Improve has a deep history of working with logistics technology solutions (transport and warehouse management systems, real-time visibility platforms, supply chain optimisation, and integrated solutions). We have extensive knowledge, experience and maintain a robust database of providers, articles, analysis, white papers and other resources that can be leveraged in engagements with our customers. Using these resources Go Improve can take a leadership role with our customers in multiple capacities.
Market sentiment and saturation of technology offerings
Comprehensive view of what the market penetration and opinions are of technology solutions.
Analysis of viable offerings
We provide in depth analysis of the market viability of logistics technology platforms matched against the requirements of our customers.
Assessing needs and functional requirements
Go Improve works closely with our stakeholders to document, understand and validate their business requirements to reach alignment on what is required from a technology solution.
Business process mapping to requirements
We work with our customers’ operations, finance and leadership teams to ensure existing business processes map successfully to functional requirements ensuring a seamless flow between technology and business needs.
Matching offerings to requirements
We lead the effort in driving to requirements alignment with potential technology suppliers on behalf of our customers.
2: VENDOR CONTRACT AND PRICING
Upon selection of a new technology supplier Go Improve can assist or take the lead role in contract pricing, rate negotiation and provide support within the customer business.
Quoting/rates/contract review
Go Improve will lead the process of reviewing supplier pricing quotations and rates for their services. We can also lead the effort of reviewing contracts from suppliers with our customers. Additionally, we often ‘sit at the table’ with our customers per their request to assist in the negotiation of terms.
Matching offerings to requirements
We lead the effort in driving to requirements-alignment with potential technology suppliers on behalf of our customers.
3: IMPLEMENTATION LEADERSHIP
After contracts have been reviewed and the technology supplier(s) has (have) been selected Go Improve can take the lead role of executing the implementation of the technology platform. We have deep experience managing technology implementation projects as well as managing 3rd party development teams.
Existing software implementation and deployment
- Project management: assisting the 3rd party team and or taking a lead role as needed.
- 3rd party Integrations: assisting or taking a lead role in executing 3rd party system and data integrations.
- Adjunct business consultation: Go Improve can represent the business, their requirements and how they are vetted against the existing software implementation.
New software development or existing software amendment and deployment
- Product roadmap planning: we can take the lead in developing the product roadmap for the implementation as well as assist or lead the creation of Agile planning with development resources.
- Agile sprint planning: Go Improve can deploy a scrum master to lead teams in the agile sprint planning process facilitating all aspects of the planning process.
- Delivery and release: Providing leadership and management as needed to the delivery and release of new functionality and feature development.
Product Support
Go Improve can provide adjunct product management leadership to our customers who do not have such resources within their organisation.
SOP and other resource documentation
As needed or required.
4: POST IMPLEMENTATION
With the release of the new logistics technology platform Go Improve can continue to support our clients after the go live release. Depending on the needs of the customer we can play a myriad of roles to continue providing leadership and mentorship to both the operational teams and the leadership group.
- Staff Support: Go Improve can assist in building an external team through 3rd party vendors and our own network of colleagues.
- Vendor/Supplier support: we can also lease as needed with the supplier and their teams after the launch establishing future releases and other needed processes.
- Support Desk process and implementation (issue resolution): Go Improve has an established Support Desk process and team who can provider post launch support in remediating issues or needs with the release.
