Process improvement is pivotal

Companies are living, breathing, dynamic entities. They are not static even in moments of great success. As such, it is incumbent on decision makers to keep a vigilant eye on team performance relative to their related component parts:

• PEOPLE
• CULTURE ­­
• PROCESS & SYSTEMS
• TECHNOLOGY

Go Improve adheres to this thinking as a core fundamental of our practice. Our focus begins with aligning on the goals of the business. Once we understand these goals, we steadfastly focus on the optimisation of business execution and the entities that enable the business to perform.

There are many firms engaged in process improvement who affix their collective gaze at the technology in play as the point of entry to unpack solutions for their customer. At Go Improve we believe fundamentally in understanding the decisions that created the systems and technology in play before investigating any one specific entity within the customer’s ecosystem. We also find that customers do not always require net new solutions. Sometimes the solution requires augmenting or altering existing systems or instituting a realignment of people and their related processes.

Historically we see a mix of processes, software and people formulating the areas of a business that require objective understanding and analysis. Through discovery, Go Improve develops a holistic understanding of the customer’s business before discussing any potential solutions or net new offerings.

Our process enables the customer and Go Improve to align on the findings in partnership. This methodology enables Go Improve and the customer to mutually agree on building a path forward to solutions. Alignment with the customer also provides distinct clarity to the solutions required to address issues found through the discovery process.

When Go Improve partners with your business you can expect us to follow these steps:

• 1: Review of the business
  • We will collect a full and comprehensive understanding of your business.
  • We will seek to understand what the business wants to achieve as well forming a picture how systems/processes/people are utilised.
• 2: An end-to-end technology review (after reviewing the business)
  • Solutions in play, third party relationships, policies and practices.
• 3: Review processes and workflow of teams and systems
  • This review is pivotal to identifying potential gaps or breakdowns between people and systems and their associated outputs.
• 4: Provide findings and recommendations for next steps
  • Collated findings in an actionable report enabling business leaders to make informed decisions.
• 5: Align on the steps to proceed in executing solution delivery
  • Once the findings have been digested, Go Improve works with decision makers to create a plan for solution delivery.

Reach out to us today to start a conversation on how Go Improve can help you optimise your business execution.