Go Improve: clients case histories

Business process analysis and digital transformation

Go Improve has been instrumental in a comprehensive consultancy and solutioning project for a UK based professional services firm, a leader in enabling clients to manage operational risk, compliance, and safety.

Our involvement includes not only tackling complex challenges but also spearheading the company’s digital transformation. Our holistic approach to their operations allowed us to thoroughly understand and integrate the interactions between processes, personnel, and digital platforms. We conducted an in-depth analysis of their existing systems, focusing on the flow of information within the organisation.

A key aspect of our strategy was the introduction of Quickbase, which has been pivotal in adding new system functionalities. Serving as a connector between all systems, the applications developed by Go Improve in this platform established a single source of truth for core operations data. This integration has been crucial in replacing outdated technologies with more efficient, cloud-based, and user-friendly solutions. Our efforts have enhanced and, where necessary, expanded the functionality of current systems to ensure seamless integration, prevent redundant data duplication, and unlock advanced business analytics opportunities. Through optimising digital workflows and embedding compliance procedures, we have not only improved operational efficiency but also ensured that the technology effectively supports the client’s workforce, thus elevating their overall operational efficacy.

Business process analysis and management development

For an executive search and interim management firm predominantly active in the European market, Go Improve is playing a key role in driving sustainable and scalable growth. Our support covers the establishment of fundamental procedures, back-office support, insights & analytics, and system solutions. These elements are crucial in enabling the company to maintain its highly client-focused approach, characterised by the personal touch of its business consultants, while preserving its core strengths and unique identity.

Additionally, our solution involves coaching individuals in middle-management roles. This coaching is twofold: it not only aids these managers in developing their own skills and competencies but also ensures that their teams execute tasks to the company owners’ standards. This approach guarantees that the company’s commitment to quality and client satisfaction remains uncompromised during its growth phase.

Interim management as regional director

Go Improve successfully delivered an interim management solution for a top-tier global supply chain management firm, focusing on one of its three international regions. Our role extended beyond daily operational oversight to include a comprehensive evaluation and strategic guidance. This encompassed the organisational structure, business objectives, and the formulation of short to medium-term action plans. This approach ensured a seamless and well-supported integration of new management, aligning with the company’s broader goals.

Interim management in customer success

Go Improve played a pivotal role in fostering stable and sustainable growth for an expanding global supply chain technology company through our interim management services. Our approach involved a thorough review and enhancement of their account management strategies, coupled with the implementation of a customer success framework. This strategic move guarantees that new clients receive active guidance post-onboarding, encouraging them to fully utilise and expand their use of the SaaS (Software as a Service) solution. As a result, clients are able to unlock the maximum business value from the platform’s extensive capabilities.